PFS Wiki Proposal/Requirements

To create a document that will be of interest to PFS we must provide a solution that is at least able to replicate the functionality that we already have inhouse. Current functionality is listed below.

1. File Transfer Area

http://pfsbbs.pfs.com

PFS currently maintains a separate site for clients to upload and download files. This is primarily used for obtaining copies of client databases and for PFS to upload fixes to clients.

1. 1. Deficiencies

• File Continuation

This site is extremely old. If the connection drops then the file upload/download has to be restarted from the beginning. There is no upload/download continuation.

• Login IDs

The site requires a separate login ID and password from any other PFS system.

1. Client Support Center

https://supportcenter.pfs.com

This site is used as the primary site for communications between PFS and clients. This site contains the following facilities:

• News and Message Center - PFS to post messages to clients within specific regions, plus bulletins and important events for all clients
• Calendar of Events - A calendar to advise of events such as training, releases, conferences etc.
• Support Incidents - Clients can post issues and view updates by PFS on this area (backend system for this functionality is ONYX)
• Knowledge Base - Documentation repository area
• Account Information - User account information and change password area
• User Forums - An area for users to ask questions of each other and PFS staff (moderated by PFS staff)