PFS Wiki Proposal/Requirements
From Organic Design wiki
- File Transfer Area
PFS currently maintains a separate site for clients to upload and download files. This is primarily used for obtaining copies of client databases and for PFS to upload fixes to clients.
- Deficiencies
- File Continuation
- This site is extremely old. If the connection drops then the file upload/download has to be restarted from the beginning. There is no upload/download continuation.
- Login IDs
- The site requires a separate login ID and password from any other PFS system.
- Client Support Center
This site is used as the primary site for communications between PFS and clients. This site contains the following facilities:
- News and Message Center - PFS to post messages to clients within specific regions, plus bulletins and important events for all clients
- Calendar of Events - A calendar to advise of events such as training, releases, conferences etc.
- Support Incidents - Clients can post issues and view updates by PFS on this area (backend system for this functionality is ONYX)
- Knowledge Base - Documentation repository area
- Account Information - User account information and change password area
- User Forums - An area for users to ask questions of each other and PFS staff (moderated by PFS staff)
