Difference between revisions of "PFS Wiki Proposal/Requirements"
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| + | {{#security:*|pfs}} | ||
| + | [[Category:PFS Wiki Proposal|Requirements]] | ||
| + | To create a document that will be of interest to PFS we must provide a solution that is at least able to replicate the functionality that we already have inhouse. Current functionality is listed below. | ||
| + | |||
#File Transfer Area | #File Transfer Area | ||
http://pfsbbs.pfs.com | http://pfsbbs.pfs.com | ||
| + | |||
PFS currently maintains a separate site for clients to upload and download files. This is primarily used for obtaining copies of client databases and for PFS to upload fixes to clients. | PFS currently maintains a separate site for clients to upload and download files. This is primarily used for obtaining copies of client databases and for PFS to upload fixes to clients. | ||
| − | ##Deficiencies | + | ##System Deficiencies |
*'''File Continuation''' | *'''File Continuation''' | ||
:This site is extremely old. If the connection drops then the file upload/download has to be restarted from the beginning. There is no upload/download continuation. | :This site is extremely old. If the connection drops then the file upload/download has to be restarted from the beginning. There is no upload/download continuation. | ||
| Line 10: | Line 15: | ||
:The site requires a separate login ID and password from any other PFS system. | :The site requires a separate login ID and password from any other PFS system. | ||
| + | #Client Support Center | ||
| + | https://supportcenter.pfs.com | ||
| + | This site is used as the primary site for communications between PFS and clients. This site contains the following facilities: | ||
| + | *'''News and Message Center''' - PFS to post messages to clients within specific regions, plus bulletins and important events for all clients | ||
| + | *'''Calendar of Events''' - A calendar to advise of events such as training, releases, conferences etc. | ||
| + | *'''Support Incidents''' - Clients can post issues and view updates by PFS on this area (backend system for this functionality is ONYX) | ||
| + | *'''Knowledge Base''' - Documentation repository area | ||
| + | *'''Account Information''' - User account information and change password area | ||
| + | *'''User Forums''' - An area for users to ask questions of each other and PFS staff (moderated by PFS staff) | ||
| − | + | ##System Deficiencies | |
| + | *'''Login IDs''' | ||
| + | :The site requires a separate login ID and password from any other PFS system. | ||
| + | *'''Resources''' | ||
| + | :A 2 man team is responsible for maintaining this site. To date they have never been able to do work for the UK and APAC (Asia/Pacific) regions as they always have too much work on. | ||
| + | *'''Document Formats''' | ||
| + | :Almost every document in the repository has different formatting from any other. This may take the form of headers, footers, layout, font type and size etc. | ||
Latest revision as of 07:36, 16 April 2007
{{#security:*|pfs}} To create a document that will be of interest to PFS we must provide a solution that is at least able to replicate the functionality that we already have inhouse. Current functionality is listed below.
- File Transfer Area
PFS currently maintains a separate site for clients to upload and download files. This is primarily used for obtaining copies of client databases and for PFS to upload fixes to clients.
- System Deficiencies
- File Continuation
- This site is extremely old. If the connection drops then the file upload/download has to be restarted from the beginning. There is no upload/download continuation.
- Login IDs
- The site requires a separate login ID and password from any other PFS system.
- Client Support Center
This site is used as the primary site for communications between PFS and clients. This site contains the following facilities:
- News and Message Center - PFS to post messages to clients within specific regions, plus bulletins and important events for all clients
- Calendar of Events - A calendar to advise of events such as training, releases, conferences etc.
- Support Incidents - Clients can post issues and view updates by PFS on this area (backend system for this functionality is ONYX)
- Knowledge Base - Documentation repository area
- Account Information - User account information and change password area
- User Forums - An area for users to ask questions of each other and PFS staff (moderated by PFS staff)
- System Deficiencies
- Login IDs
- The site requires a separate login ID and password from any other PFS system.
- Resources
- A 2 man team is responsible for maintaining this site. To date they have never been able to do work for the UK and APAC (Asia/Pacific) regions as they always have too much work on.
- Document Formats
- Almost every document in the repository has different formatting from any other. This may take the form of headers, footers, layout, font type and size etc.
