Configure VNC

Configure VNC Organic Design procedure

We use the UltraVNC single-click (SC) to enable users to initiate remote support because it is extremely time-consuming and much less secure to create router pinholes and static routes to all the machines on a client LAN. The SC edition of VNC allows a custom made end-uder application to be placed onto any machine requiring remote access. The custom application contains all the specific settings required to establish a connection back to the tech-support computer without needing any configuration, thus the name "single click".

This article contains the technical procedures required to maintain and configure the technical-support end which entails DNS, routes and "reverse connected viewer" (i.e. the viewer is configured to listen for connections from the client-side custom apps). Basic information such as customer notes and instructions are in the vnc article.

DNS and routes

• The SC points to vnc.organicdesign.tv
• Create a pinhole on port 5500 TCP to your ip address

VNC viewer on Ubuntu

First install the xtightvnxviewer since the default desktop viewer doesn't support reverse connections:

apt-get install xtightvncviewer

To run the viewer in reverse mode,

xtightvncviewer -listen

Windows clients

To be able to establish a connection client computers must download od-vnc.exe (the source to modify it is File:Od-vnc.zip, upload it to the online creator tool and login with foo and foobar) and save onto the desktop so it can be found easily.

Contact tech support and arrange a convenient time for the connection to be done. At the agreed time, the client simply double-clicks the downloaded application and then double-click "Internet Support" (not the encrypted one yet).

Ubuntu clients

not done yet

See also

• Configuring single-click remote support
• Setting up a repeater